Always on our best to serve you better.
Support is critical to developing and maintaining strong customer contact and higher customer loyalty. The dynamic business environment demands that companies work towards transforming their operations into high-performance systems through platformization and performance optimization.
Customer Support is critical to developing and maintaining strong customer contact and higher customer loyalty. The dynamic business environment demands that companies work towards transforming their Customer Support operations into high-performance systems through platformization and performance optimization.
Market competition and increased business complexity require technology companies to continuously innovate. Consequently, the technology creation processes require advanced support solutions. Viacove’s offers the following escalation support; Problem simulation and lab triage, Managing access to code base and laboratory, Tracking escalation status and ownership, Managing support and engineering escalation response time etc.
Viacove Technical Support team assists the client in providing extended support to customers, field engineers and pre-sales teams. Viacove’s experienced engineers analyze each case, isolate the problem, diagnose it, troubleshoot and then design an appropriate solution. These engineers have good product knowledge and sound technical troubleshooting skills.
Market-leading companies not only support existing products using available resources but continuously add new features for added revenue realization from the products and the existing customers.
Some of the Customer Support activities include call-logging, information capture, entitlement verification, providing scripted solutions and call escalation.